GENERAL TERMS AND CONDITIONS OF PURCHASE

IDENTIFICATION

Owner: Vuong, S.L. – CIF: B63528038
Registered office: C/ Cartagena, 339 bajos 4º, 08025 Barcelona
Web domain: www.mivinteriores.com
Contact email: hello@mivinteriores.com
Telephone: (+34) 934 362 155
Opening hours: Monday to Thursday from 9 am to 6 pm and Friday from 9 am to 3 pm.

ACTIVITY

miv interiores is a furniture and decoration store. We offer pieces selected for their authenticity and design, many of them made to measure or to order. 

INFORMATION AND AVAILABILITY

Product information, pricing and availability are subject to change without notice. If a typo or pricing error is detected, we will contact you to offer a solution.
Delivery times are indicative and depend on the availability of the supplier. Compensation for delays is not contemplated.

PAYMENT METHODS

– Credit card (with SSL security)
– PayPal Checkout
– Bank transfer (the order will be cancelled if it is not paid within a maximum of 7 days)

SHIPMENTS

– Peninsula: Free from €200. Orders below: 9€.
– Balearic Islands and Portugal: From €15, calculated at checkout.
– International (Europe): Delivery at street level.

Optional:
– Home delivery: service available by appointment in the Peninsula, the Balearic Islands and Portugal.
– Assembly included: service available by appointment in the Peninsula, the Balearic Islands and Portugal.

DELIVERY CONDITIONS

It is the customer's responsibility to ensure that the products can access their home (doors, stairs, lifts, etc.).
Otherwise, the resulting costs (returns, second delivery, adapted manufacturing) will be borne by the customer.

EXCHANGES, RETURNS AND INCIDENTS

➤ Right of withdrawal

You can return any standard product (not personalised or custom-made) within 14 calendar days of delivery.
The item must be unused, in perfect condition and in its original packaging.

The refund will be made in a maximum of 7 working days, from the receipt and validation of the product, discounting the shipping and return costs, which are borne by the customer, as established in article 108 of the Law for the Defense of Consumers and Users.

You can manage the return from your account or ask us for help to coordinate the collection (at an additional cost).

➤ Customized or custom-made products

Products made to order or customized (measurements, upholstery, colors, etc.) they do not admit changes or refunds, in accordance with Article 103 of Law 3/2014.
Once the manufacturing process has started, the order cannot be cancelled or modified.

➤ Incidents during transport or delivery

If you detect visible damage to the packaging when you receive your order, write it down on the carrier's waybill:
"Hit box, pending review"
and notify us within 24 hours.

Send:
– Product photos and packaging
– Order number
– Image of the delivery note with the annotation

postventa@mivinteriores.com or by WhatsApp at

➤ Incident resolution

In the event of an incident, the affected product will miv interiores replaced at no cost.
In accordance with Royal Legislative Decree 1/2007, the customer may not directly demand the refund of the amount if the replacement is possible, reasonable and within an appropriate period. In this case, it will be treated as a withdrawal from the purchase for all purposes.

If the item cannot be replaced (due to lack of stock, discontinuation or other justified cause), the following will be offered:
– New delivery date,
– Exchange for another available product,
– Or the total refund of the amount paid.

GUARANTEES

All products have a 3-year warranty against manufacturing defects.
The warranty does not cover damage due to misuse, transport not notified on time, or professional use if not indicated.

To manage the warranty, contact hello@mivinteriores.com with the order number and images of the affected product. We will send the information to the manufacturer, who will evaluate whether the coverage is appropriate.

ORDER CANCELLATION

Orders can be cancelled within 48 hours of confirmation, as long as production has not started or the product has not been shipped.
In case of late cancellation, the management or shipping costs will be deducted if they have already been generated.