SHIPPING & RETURN POLICY

SHIPMENTS

DELIVERY IN PENINSULA

– Small products: free shipping from €200 (€9 on orders below).
– Furniture: transport cost according to type of piece (visible at checkout).

Some furniture requires specialized transportation.
Our priority is that each piece arrives in perfect condition and that the delivery maintains the same care that we put into each creation.
For this reason, certain pieces are sent by companies specialized in furniture transport, which guarantee safe handling and careful delivery.
The cost of this type of transport is calculated according to the part and will be detailed during the checkout process.

DELIVERY IN THE BALEARIC ISLANDS

– Shipping cost from €15.
– The exact amount is automatically calculated at checkout.

DELIVERY IN PORTUGAL

– Shipping cost from €15.
– Automatic calculation when filling in the address at checkout.

INTERNATIONAL SHIPPING (EUROPE)

– We ship to most European countries.
– Delivery at street level.
– For home deliveries or with special services, please contact our team.

SPECIAL DELIVERY OPTIONS

HOME DELIVERY

– Deliver to the interior of your home, in the room you indicate. Service by appointment for the Peninsula, the Balearic Islands and Portugal.

DELIVERY WITH ASSEMBLY INCLUDED

– Service by appointment for the Peninsula, the Balearic Islands and Portugal.
– Two professionals will deliver the order, unpack it and assemble the furniture in the room you indicate.
– We recommend keeping the packaging until the order is fully validated.

DELIVERY TIMES

– Products in stock: estimated delivery of 48 to 72 working hours from order confirmation.
– Products out of stock or on request: the approximate delivery date is indicated on the file of each product.

DELIVERY CONDITIONS

– The order will be sent to the address provided at the time of purchase.
– miv interiores is not responsible for failed deliveries due to incomplete or erroneous data.
– For products not considered movable, up to two delivery attempts will be made. If it is not possible to deliver it, the order will remain at the nearest transport delegation.
– If the delivery of furniture requires the use of a lifting platform, crane or other special means, the customer must assume the cost and inform us in advance.

– It is the client's responsibility to check all accesses to the interior of the property to ensure correct delivery. In the event that the item could not be delivered for this reason, MIV INTERIORES will not be responsible for possible extras such as hiring cranes, extra personnel or any other additional expense that may arise.

ASSEMBLY SERVICE

– Before assembly, the customer must sign the delivery note and conformity.
– If the product has defects, damage or missing parts, assembly will be suspended until the incident is resolved.

RETURNS

GENERAL CONDITIONS

– The customer has a period of 14 calendar days from delivery to exercise the right of withdrawal.
– The product must be unused, in perfect condition and in its original packaging.
– The refund will be made in a maximum of 7 working days after receipt and validation of the condition of the product.
– Shipping and return costs will be borne by the customer, in accordance with article 108 of the General Law for the Defense of Consumers and Users.
– You can request a refund from your account in miv interiores or contact us if you want us to manage the collection (this service has a cost that will be deducted from the refund).

RETURN PROCESS

– Log in to your account and go to the "Orders" section.
– Select the corresponding order number.
– Indicate the items you wish to return.
– You will receive an email with the instructions and shipping address.
– Attach the generated document with the return number visible on the box.

RETURNED PRODUCT CONDITIONS

– The product must not have been used or tampered with.
– If it shows signs of use, damage or is not suitable for resale, we reserve the right to apply a penalty or refuse the return.
– The refund will be made once the condition of the product has been verified.
– To arrange a pick-up with us, contact us and we will inform you of the corresponding cost.

CUSTOMIZED OR MADE-TO-ORDER PRODUCTS

– Returns are not accepted on products made expressly for the customer, such as custom-made furniture, sofas on request or items with personalised colour, fabric or finish options.
– According to Article 103 of Law 3/2014, these products are excluded from the right of withdrawal.
– Once production has started, it is not possible to cancel or modify the order.

INCIDENTS

PRODUCTS DAMAGED IN TRANSPORT

– If you detect visible damage to the packaging when you receive the order, you can:
– Refuse delivery, or
– Accept it, leaving a record on the delivery note with the annotation: "Box hit, pending review".
– If it is not recorded in writing, we cannot be held responsible for the damages.
– Within a maximum period of 24 hours, you must send us:
– Photographs of the damage and packaging
– Order number
– Image of the delivery note with the annotation visible
– Send it to:
– postventa@mivinteriores.com or
–WhatsApp: +34 651 407 147

INCIDENT RESOLUTION

– In the event of an incident or defect, the product will miv interiores replaced at no additional cost and in the shortest possible time.
– If it is not possible to replace it (due to lack of stock, discontinuation or justified cause), three options will be offered:
– Accept a new delivery date.
– Exchange the product for another available one.
– Request a full refund of the amount paid.
– According to Royal Legislative Decree 1/2007, the customer may not demand a direct refund if the replacement is feasible, reasonable and within an appropriate period.