FAQ

We accept payment by most major credit or debit cards. You can also pay by PayPal, bank transfer or finance your order with Sequra.

If you pay by bank transfer, you have 7 days to make the payment. If payment is not made within this period, we will proceed to cancel the order.

what is SeQura?

It is a payment method that allows you to finance your purchase in 3, 6 and 12 monthly payments at the time of purchase. It is available for orders from 0 ¤ and up to 3.000,00 ¤. You choose the number of months you want to finance and the day you want to make the payment. No interest, 0% TIN and no hidden costs. Just with your email and your cell phone, no paperwork and no small print. More info

is it safe to make payments in miv interiores?

We guarantee the confidentiality of data transfer on the Internet. We use the security protocol SSL (Secure Sockets Layer), this system ensures the identity of the seller and encrypts the data with an encryption of up to 128 bits, which guarantees that if someone intercepts the communication they will not be able to interpret it. You will see that all URLs on our website begin with a https://, which means that your data is sent encrypted.

I want to change my account information

Log in to My Account to change My Personal Information or My Billing/Delivery Addresses.

do I have to register to make a purchase?

No, you don't. You can make your purchase as a Guest by simply entering your name, email and delivery address. However, in order to be able to track your order we recommend you to be registered.

I forgot my password

Go to the My Account section and click on the Forgot your password? option . You will receive an email with the link to renew it.

what are the shipping methods and delivery times?

To see all the shipping methods that we offer click here

do you ship to the Canary Islands?

No, for the moment we do not ship to the Canary Islands.

do you ship internationally?

Yes, we ship to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Sweden, Switzerland, United Kingdom and United States.

when will my order arrive?

The delivery date will depend on the availability of all the items you have purchased. This information is specified in the product details and in the shopping cart before you make your purchase.

If you buy two products, and one is in stock but the other is not, you will have to wait until we have both products to receive your order.

One of our priorities is to deliver orders in the shortest time possible and although we work hard to streamline and improve the speed in this, we depend on the availability of suppliers and manufacturers, so delivery times for each product are always approximate.

As soon as we are preparing your order you will receive a first email, and as soon as it has been shipped you will receive a second email with the tracking link of the shipping agency.

what if the items in my order have different delivery dates?

By default one shipment is made per order, but if the items in your order have different delivery dates and you don't want to wait for all of them to be available, we offer you the option of splitting the order into two partial shipments.

You will need to click the "Ship first available item first" box before placing your order and then refresh the page.

We will make a first delivery with the items in stock, and a second delivery as soon as the rest are available. This option involves a surcharge on shipping costs depending on the volume of the items.

can I cancel my order?

You have 48 hours after the order confirmation in case your order is not in process. After this time, orders cannot be cancelled.

My order has arrived in bad condition, what should I do?

It is very important that you check your order as soon as you receive it. We have an insurance that covers breakage, but we only have 24 hours to give notice after confirmation that the package has been delivered.

In case of an incident, you should take pictures of the box and the damaged product, send us an email to hello@mivinteriores.com with the photos and the order number.

If at the time of delivery you notice that the boxes are damaged, it is very important that you write on the delivery note of the carrier: "Box damaged, pending review".

If during unloading you notice that the box is damaged and the product is broken, reject the delivery and write on the carrier's delivery note: "Box damaged, product damaged".

After 24 hours from the delivery of your order, miv interiores is not responsible for claims for transport incidents.

how do we proceed with an accepted transport incident?

If the product is in stock we will send you a replacement as soon as possible and we will pick up the defective item for its expertise.

If we do not have it in stock at the moment, we will inform you of its new date of availability for your acceptance or we will refund you the total amount of the order.

I have not received all the items in my order, what should I do?

Contact us as soon as possible, by phone +34 93 436 21 55 or via email: hello@mivinteriores.com indicating the reference of your order and the items not received.

I need the invoice of my order

Send us an email to hello@mivinteriores.com indicating the reference of your order and we will send it to you as soon as possible.

I want to return my order

You have 14 calendar days from the date of delivery to manage the return and send the items to our warehouse. We tell you how to make a return here.

when will I receive the refund for the return of my order?

Refunds are processed in approximately 7 days and any returns will be made in the same payment method as the initial payment.

do the items come with a warranty?

All our products have a 3-year warranty against manufacturing defects.

The warranty will be excluded when the defects are due to abnormal or improper use of the product. For approval, the product will be collected and sent to the manufacturer, who will study if the incident is covered by the warranty.

It will never be a substitute for an incident.

I am a professional in the sector, do you offer special conditions?

Yes, find out all the information here.